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Frequently Asked Questions

Quick answers to common cleaning cloth questions about products, orders, delivery, returns and wholesale supply.

JuteiQue cleaning cloths – product photo
JuteiQue cleaning cloths – product photo
JuteiQue cleaning cloths – product photo

Products

Are JuteiQue pocha and towels 100% cotton?

Our floor cloths, kitchen towels and dusters are made from cotton and are labelled on each product page. Our car and glass cloths are 500 GSM microfiber.

Can I use the cloths wet and dry?

Yes. Every cloth is designed for both wet wiping or mopping and dry dusting.

How do I wash and care for them?

Machine or hand wash with mild detergent, avoid bleach, and dry in shade. Wash dark and light cloths separately for the first wash. Avoid fabric softener on microfiber.

Which size and pack should I choose?

For floor mopping choose 24, 27 or 28 inch pocha. For kitchens choose 18–20 inch towels or dusters. Packs range from 2 to 12 pieces; larger packs cost less per piece.

Orders & delivery

How long does delivery take?

Orders are dispatched in 1–2 business days. Metro cities usually receive them in 2–4 days and the rest of India in 4–8 days.

Is shipping free?

Shipping is free on orders above ₹499. A flat fee applies to smaller orders and is shown at checkout.

How can I track my order?

Use the Track Order page with your order number and billing email, or log in to My Account to see all orders.

Which payment methods are available?

Cash on delivery, UPI and bank transfer. Online card payments are enabled when the payment gateway is active.

Returns & support

What is your return policy?

Damaged or wrong items can be replaced or refunded within 7 days of delivery. Share a photo of the item and packaging with our support team.

Can I mix different products in one order?

Yes. You can mix pocha, kitchen towels and dusters in one wholesale order. Share your list and we will send a quote.

Wholesale

Do you offer wholesale prices?

Yes. Visit the Wholesale page and send an enquiry. Approved businesses get a price list and a wholesale account.

What is the minimum wholesale order?

Typically 12 packs per product. Mixed trial orders are possible — ask us.

Good to know

Cleaning cloth questions we hear most

This page answers the most common cleaning cloth questions from our customers. We cover fabric, size, washing, delivery, returns and wholesale. Also, we update the answers as new questions arrive. If you do not find your answer, please write to us.

Cleaning cloth questions – JuteiQue microfiber cloths
01

Choosing the right cloth

First, think about the job. Cotton pocha suits floors, while soft towels suit kitchens. Microfiber works well for cars and glass. Then pick a pack size that lets you rotate cloths. Read our cotton vs microfiber guide for a full comparison of both fabrics.

02

Washing and care questions

Wash cloths with mild detergent, and avoid bleach. Then dry them in shade. As a result, they stay soft and absorbent. Do not use fabric softener on microfiber, because it reduces absorbency. See our care guide for the full routine.

03

Delivery and return questions

We dispatch within 1–2 business days. Metro cities usually receive parcels in 2–4 days, while other places take 4–8 days. Orders above ₹499 ship free. If an item arrives damaged, message us within 7 days. Read the shipping policy and the return policy for details.

04

Wholesale and bulk questions

Yes, we sell in bulk. Shops, hotels and housekeeping teams can request a price list on our wholesale page. The minimum order is usually 12 packs per product. You can read about microfibre on Wikipedia, or contact us with any other cleaning cloth questions.

05

More cleaning cloth questions and answers

Can I use one cloth for the floor and the kitchen? We suggest separate cloths, because it keeps things hygienic. How many cloths should I keep? Four to six per room is a good start, so you can rotate them. Do the colours fade? Cotton may soften and lose a little colour with washing, but it keeps cleaning well. If you still wonder about something, ask us anytime. Also, our team can suggest the right pack for your home, your shop or your cleaning team after a short chat.

Retailers · Hotels · Caterers

Stocking a store or running a business?

Factory-direct wholesale rates on cotton pocha, kitchen towels and dusters.