Our return policy in simple words
Our return policy is simple. If something is wrong with your JuteiQue order, tell us within 7 days of delivery. Also, we replace or refund damaged, defective and wrong items without long forms. Please read the steps below so you know what to do.
What we accept for return
We accept returns for damaged items, manufacturing defects and wrong products. For example, a torn cloth or a pack with missing pieces qualifies. First, take clear photos of the product and the outer packaging. Then send them to our support team with your order number.
What we cannot return
Used or washed cloths cannot be returned, because hygiene matters. Also, wholesale and custom-quantity orders are not returnable, except for manufacturing defects. However, we review each case fairly. Therefore, please contact us if you are unsure.
How to request a replacement or refund
Message us on the contact page or on WhatsApp within 7 days. Share your order number and photos. Then we confirm whether you get a replacement or a refund. Replacements ship within 1–2 business days after approval, so you do not wait long.
Refund timeline
Approved refunds go back to the original payment method within 5–7 business days. For cash on delivery orders, we refund by bank transfer or UPI. In addition, we send you a message when the refund starts. Read our shipping policy for delivery details. For consumer rights in India, see the Consumer Protection Act, 2019 on Wikipedia.
Return policy for gifts and bulk orders
If you bought a pack as a gift, the same rules apply. The recipient can contact us with the order number, and we will help. For bulk orders, we check the carton count and the piece count first. Then we replace any missing or damaged pieces. However, we cannot take back unopened stock that was ordered in custom quantities, because we prepare it specially for your business. Also, please keep the invoice handy, since it speeds up every return request and every refund.